Draft, pending legal review. This text may change before it is approved.
1. Seller
The seller, and the party you make your agreement with, is Hovlio, organisation number 937 103 050, Vårveien 3, 4580 Lyngdal. You can contact us by email account@zellap.com or phone +4797337595. Contact us about cancellations, complaints and any questions, including when the item is sent from a supplier.
2. How we sell
We do not keep our own stock. When you buy an item, we order it from the supplier, who sends it directly to the address you give at checkout. The product page shows where each item ships from. A parcel may come from a warehouse in another country, and an order with several items may arrive in several shipments. The supplier and the carrier are our subcontractors. Your agreement is with us.
3. Prices
Prices are shown in USD. Shipping costs $3.99. The total price, including shipping, is shown at checkout before you place your order.
If a price is clearly wrong, for example because of a typing or system error that you should have understood was a mistake, we are not bound by it. We will tell you and refund everything you have paid. You can then order again at the right price.
4. Ordering and agreement
You place an order by pressing the buy button at checkout. The button makes clear that you are committing to pay. The agreement is binding for both parties once we have confirmed your order. We send the confirmation by email, with an order number and a summary of what you ordered, after your payment has gone through. Please check that it is correct, and tell us as soon as possible if something is wrong.
Before we have confirmed your order, we may reject it only if the price is clearly wrong or the item cannot be delivered. If you have paid, we refund everything you have paid without undue delay. If you do not receive a confirmation, no agreement has been made.
If it turns out after we have confirmed your order that the supplier cannot deliver an item, and we cannot get it another way within a reasonable time, we cancel that part of your order. We tell you without delay and refund what you paid for it, no later than 14 days after.
5. Payment
You pay by card or another payment method offered on the payment page. Payment is handled by Stripe, and the amount is charged when you complete the payment. Your card details go directly to Stripe and are not stored by us.
6. Delivery
Each item has an estimated delivery time on its product page and at checkout. It is an estimate based on what the supplier and the carrier tell us, not a fixed delivery date. Items are sent directly from the supplier to the address you give at checkout. We deliver to: Norway, Sweden, Denmark, Finland, Germany, Netherlands, Belgium, France, Spain, Italy, Austria, Ireland, United Kingdom, United States, Canada and Australia.
We send you a tracking number and a tracking link once the item has been shipped. You can also find them under My account. Delivery has taken place when you, or someone you have named, have received the item. You can read more under Shipping and delivery.
If an item has not arrived by the delivery time shown, contact us by email account@zellap.com or phone +4797337595, and we will follow it up with the supplier.
7. Taxes, duties and import charges
Information about taxes, duties and import charges that apply to your order, if any, is set out at checkout or on the product page.
8. Risk and checking your parcel
Risk for the item passes to you when you, or someone you have named, have received it. If an item is damaged or lost in transit, contact us and we will sort it out.
Look over the parcel and the item when you receive it. If the parcel is clearly damaged, take a photo before you open it, and tell both us and the carrier. A quick message makes the case easier to solve.
9. Cancelling your order
If you are buying as a consumer, you have 14 days to cancel your order, and you do not need to give a reason. The time starts the day after you receive the item. If your order has several items that are delivered separately, it starts the day after you receive the last one. You must send the item back no later than 14 days after you told us you are cancelling, and you pay the direct cost of sending it back. If you handle the item more than you need to in order to inspect it, we may ask you to cover the loss in its value.
You cannot cancel the purchase of sealed items that are not suitable for return for health or hygiene reasons once the seal has been broken, items made to your specifications, and the other items listed on Cancellations and returns. Hygiene items are marked on the product page and at checkout before you buy.
How to tell us, where to send the item, when you get your money back, and which items are excluded, is explained on Cancellations and returns. The cancellation form is there too. The right to cancel applies to consumers only. If you buy for use in your business, it does not apply.
10. Faulty items and complaints
If an item is faulty, you must tell us within a reasonable time after you discovered the fault. If you tell us within two months, it is always in time. You can complain about faults that were there when you received the item for up to two years, and up to five years for items that are meant to last substantially longer than two years. If an item is faulty, you can ask for it to be repaired or replaced, for a price reduction, for the purchase to be cancelled with a refund, or for compensation. We have the right to repair the fault or deliver a new item first, and we cover the cost of repair and replacement. Please send a photo so we can handle your case quickly. What is normally not a fault, such as normal wear and damage from wrong use, is explained under Faulty items and guarantees.
On top of this, we offer the voluntary Hovlio Promise: if an item arrives damaged, or not as described, and you tell us within 30 days of receiving it, with a photo of the item, you get a new item or your money back, without sending the first item back. The Promise is in addition to your other rights and does not take any of them away. We may change it for new orders.
11. Liability and force majeure
Nothing in these terms limits rights you have under mandatory consumer protection law that applies to you.
Force majeure. We are not responsible for a delay or a failure to deliver that is caused by an obstacle outside our control that we could not reasonably have foreseen or overcome, for example war, strikes, natural disasters, fire, pandemics, government orders, closed borders, customs stoppages, stoppages in transport, and power or network failures. A failure at a supplier or carrier counts as such an obstacle only if the failure itself is caused by one, and we cannot get the item another way. If the obstacle lasts more than 30 days, either of us can cancel the part of the agreement that has not been delivered. We then refund what you paid for it.
12. Guarantees
A guarantee from the manufacturer or from us gives you rights in addition to those you have by law, and never limits your right to make a complaint. The Hovlio Promise is a voluntary extra.
13. Personal information
Hovlio is responsible for the information you give when you shop. How it is used, and who it is shared with in order to deliver your item, is explained in the privacy policy.
14. Complaints
Send complaints to us within a reasonable time, preferably through Customer service, My account or email at account@zellap.com. We reply as quickly as we can and try to settle any disagreement in a friendly way.
15. Changes and version
These terms are version en-2026-11-04-utkast. We may change them. A new version applies to orders placed after it is published, and does not change an agreement you have already made. The version you accepted at checkout is saved with your order.