Draft, pending legal review. This text may change before it is approved.
1. How your order reaches you
We do not keep our own stock. When you have placed an order, we order the item from the supplier, who packs it and sends it to the address you gave at checkout. The product page shows where each item ships from.
2. Where we deliver
We deliver to: Norway, Sweden, Denmark, Finland, Germany, Netherlands, Belgium, France, Spain, Italy, Austria, Ireland, United Kingdom, United States, Canada and Australia. Your delivery address must be in one of these countries.
3. Delivery time
Each item has its own delivery time, shown on the product page and at checkout. It is an estimate based on what the supplier and the carrier tell us, not a fixed delivery date.
If you order several items, they can arrive in several parcels at different times. Each parcel has its own tracking number.
4. Price
Shipping costs $3.99. You always see the total price at checkout before you place your order.
5. Taxes, duties and import charges
Information about taxes, duties and import charges that apply to your order, if any, is set out at checkout or on the product page.
6. Tracking
When your item has been shipped, you get a tracking number and a tracking link by email. You can also find them in My account, together with the status of your order: received, ordered from the supplier, shipped and delivered.
7. When your parcel arrives
- Check the parcel when you receive it. If it is damaged, or it is not the item you ordered, take a photo and tell us within 30 days. See the Hovlio Promise.
- If the parcel has not arrived within the delivery time, contact us by email account@zellap.com, and we will follow it up with the supplier.
- If you want to cancel your order, send the item to the return address you get when you tell us, not back to the supplier. See Cancellations and returns.